Shipping Regions

We currently only support shipping within Germany.

Shipping Rates

All items in our store are free to ship throughout Germany.

Estimates Delivery Time

Handling Time: 1 – 3 Days (Mon – Fri)
Transit Time: 3 -7 Days (Mon – Fri)
Order Cut-Off Time: 5:00 PM (CET) 

No Additional Taxes or Fees

We want to make your shopping experience as straightforward as possible. Therefore, we are pleased to inform you that no additional taxes or fees will be charged to consumers for any goods purchased in our store. The price you see at checkout is the final price you pay, with no hidden costs.

Shipping Delays

When transportation is delayed due to various force majeure factors such as weather, roads, etc., please do not be anxious. You can contact us via email and we will help you monitor the logistics.

Delivery Address

Please ensure that you provide accurate and complete delivery information during checkout. We cannot be held responsible for undelivered packages due to incorrect or incomplete addresses.

Tracking Information

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Order tracking tool: Click to Enquire Now

Cancelling An Order

You are able to cancel your order within 24 hours from placing it before the order is shipped out for a full refund. All you need to do is email us at support@avelora.shop to cancel within the time period described above.

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do not accept the delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.

If your item(s) do arrive damaged please send the photos to support@albaisa.shop and then visit our Return and Refund Policy.