Return window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-returnable Items

The following items are not eligible for return:

• Power tools that have been used or show signs of wear.
• Custom or special order tools.
• Items purchased on clearance or during promotional sales.

Return process

1. To start a return, you can contact us at support@avelora.shop, please provide customer support with your Full Name, Email, and Order number and briefly describe the reason why you want to return the product. If your return is accepted, we’ll send you a Return shipping label within 2-4 business days, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2. Re-pack your product safely and securely attaches the provided order number to the package and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the order number attached and are sent to our indicated Returns address. (The package must be returned in the original packaging with all parts, accessories and user manuals attached.)

3. Send us the tracking number of the returning parcel and your order number. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don’t forget to provide us with the tracking number.

4. After our warehouse receives your return, we will evaluate the contents of your package and decide whether to issue a refund. Once we complete the assessment, we will issue your refund.

Return address

Please contact our customer service email address support@avelora.shop and we will send you a return address via email.

Restocking fee

We do not charge the restocking fee.

Return shipping costs

You will be responsible for paying for your own shipping costs for returning your item. If we request that you return a damaged or wrong product received, please contact us first to confirm the return shipping process. We will provide you with instructions on how to proceed and cover the cost of return shipping if necessary.

Exchanges

We do not accept exchanges. Please return your goods first and then place an order for new goods.

Damages and issues

Please inspect your package upon receipt of your order and if the item is defective, damaged or you received the wrong item, please notify our customer service department within 3 days so we can assess the problem and correct it.

Lost packages

If an order is marked as delivered but the buyer didn’t receive it, it is the buyer’s responsibility to contact the post office to find the package.
In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at support@avelora.shop.

Refunds

Once we receive and check the returned items:
For items in line with our return policy, We will process a full refund within 2 working days. Once your refund has been processed, we will inform you by email. Please keep in mind that it may also take some time for your payment institution to process and post your refund.

How long does it take for a PayPal refund to arrive?

We send all refunds back to your original payment method. The time it takes to receive your money varies by payment method.

• Credit card

When you pay with a credit card, it takes between 1 and 2 billing cycles for a refund to complete, depending on the card issuer.

• Debit Card

When you pay with your debit card, it will generally take up to 5 business days for your refund to be completed, however, depending on your card company, some refunds may take up to 30 days. If we are unable to apply the refund to your debit card, we will add it to your PayPal balance.

• Bank account

When you pay with your bank account, we’ll automatically transfer the refund to your bank account. Once issued, refunds usually take up to 5 business days to complete.

Some refunds may take up to thirty days, depending on the status of the payment at the time the refund was issued.

• PayPal balance

When you pay with your balance, the refund will go to your PayPal Balance on the same day.

Contact Us

For any inquiries or concerns regarding Return and Refund Policy, feel free to contact our customer support team at